Shipping policy
Shipping Policy
Biobility.com
Last updated: September 2026
This Shipping Policy explains how orders placed through Biobility.com are processed and delivered. It should be read together with our Terms & Conditions.
1. Shipping rates
We offer free shipping on orders over NOK 499. Any shipping charge that applies to an order will be shown at checkout before the order is submitted.
2. Delivery options
Depending on the destination and the delivery options available at checkout, we may use:
- Bring Servicepakke
- PostNord
- Porterbuddy
- Helthjem
- UPS
Shipments are normally sent with tracking. When tracking is available, you will receive a tracking link after the order leaves our warehouse.
3. Processing and dispatch
We normally pack and dispatch orders every day except Saturday.
Orders received before 14:00 are normally dispatched the same day, subject to stock availability and operational capacity.
Orders are generally dispatched on the same or the next business day.
During periods of unusually high demand, campaigns or public holidays, processing and dispatch may take approximately 2–4 business days.
4. Delivery times and delays
Delivery estimates provided by carriers are estimates and may be affected by factors outside our direct control, including severe weather, carrier capacity and peak shopping periods. Nothing in this policy limits any mandatory rights you may have if delivery is delayed or does not take place.
If your parcel is significantly delayed or appears to be lost, please contact us at hello@biobility.com so that we can investigate.
5. Delivery and collection
Depending on the selected delivery method and parcel size, your order may be delivered to your address, mailbox, a nearby post office, service point or parcel locker. You may receive a collection code or notification by SMS or email when the parcel is ready.
Please inspect the shipment after receipt. If an item is missing, incorrect, damaged or defective, contact us as soon as reasonably possible. Your statutory consumer rights are not affected.
6. Uncollected or undeliverable parcels
If a parcel is returned to us because it was not collected, or because the delivery information or required name/door/mailbox labelling was insufficient, we may charge the reasonable and documented costs caused by the return and any new shipment, to the extent permitted by applicable law.
7. Incorrect delivery details
Customers are responsible for providing accurate delivery details. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has entered fulfilment.
8. Contact
Questions about shipping can be sent to hello@biobility.com or by telephone at +47 67 55 05 00.
Biobility.com | Herba Trading AS | Org. No. 934 504 127